AWS EC2 Machine Restarted Unexpected

Error:

Problem signature:

  Problem Event Name:                        BlueScreen

  OS Version:                                          6.1.7601.2.1.0.400.8

  Locale ID:                                             1033

Additional information about the problem:

  BCCode:                                               4e

  BCP1:                                                    0000000000000099

  BCP2:                                                    0000000000000000

  BCP3:                                                    0000000000000000

  BCP4:                                                    0000000000000000

  OS Version:                                          6_1_7601

  Service Pack:                                       1_0

  Product:                                               400_3

Critical - Kernel Power:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Solution:

1.      upgrade the RH drivers to Citrix PV drivers on your instance, here is the documentation on how to do it:

2.      Verify that you have Windows PowerShell 2.0 installed. To verify the version that you have installed, run the following command in a PowerShell window:

PS C:> $PSVersionTable.PSVersion

3.       Connect to your instance and log in as the local administrator.

4.       In your instance, download the Citrix upgrade package.( https://ec2-downloads-windows.s3.amazonaws.com/Drivers/Citrix-Win_PV.zip)

5.      Extract the contents of the upgrade package to a location of your choice.

6.      Double-click the Upgrade.bat file. If you get a security warning, click Run.

7.      In the Upgrade Drivers dialog box, review the information and click Yes if you are ready to start the upgrade

8.      Reboot machine